FAQ WOC Print

It is easy! There 3 convenient ways to place order:

• Online: Select the products that you like on our website. Add products to cart and check-out. Fill out the Order form online and you will receive an email confirmation with your order details. You do not need to pay right away. We will collect payment after sending you the 1st draft of your designs.
• By phone: We speak English and Vietnamese. Simply call our toll free number 713-999-4470 or 833-864-3777 and one of our friendly customer service reps will be happy to assist you with your order.

After making full payment, your order will be sent to print the next business day. The Average time for you to receive your products are:

We accept checks, debit cards and bank transfer

When you cannot find any designs that you like on our website, our team can provide you with a custom design based on your preferences or to match with your current design. This service is FREE to all our customers. However, the custom design we create for you belong to us. We will not send you original files (.psd) or high resolution files (.jpeg or .pdf) without watermark This is to protect our works and to keep our business running.

Design fee varies depending on the complexity and workload time.

According to our policy, we do not send any original/high resolution files to customers unless they pay for the design fee. The fee varies depending on the time and labor we spend working on your designs.

You will get FREE shipping for any order of $390 or more

Otherwise, shipping & handling fee will depend on what you order. Please contact us for more details.

WOCPRINT.COM stands behind the quality of its products and services. However, since all products are customized for your business, we are sorry that we cannot accept any return or refund. We will reprint if there are any mistakes on our end such as color, shipping damage or wrong size. If you find any issues, please contact our customer service by phone at 713-999-4470 or 833-864-3777 within 3 days from the date you receive it (or the date it was scheduled to arrive)

Yes, we do have matching collections for customers to choose from. If you can't find any designs you like in our matching collections, you can pick any design of a product you like and we can match everything.

You (Customers) will be responsible for fixing any errors discovered in the process, or you can authorize us to print as is; however, you are subject to the following exclusions listed below under File Submissions, and Shipping and Delivery. Certain circumstances are beyond our control and are not covered by this guarantee. Please note that we cannot be responsible for:

File Submissions

• Spelling, punctuation, or grammatical errors made by you.
• You will be responsible for checking on every minor detail before you approve to print. When the customer send us their information, the customer need to make sure that the spelling and punctuation are correct. We are not responsible for ANY spelling or grammar mistakes caused by us or by you.
• Design errors or color selection errors introduced in the artwork file creation process submitted by you.
• Errors in user-selected options such product type, size, finishing options, or quantity.
• Incorrect dimensions, image orientation, or file submission in accordance with WOCPRINT specifications.
• Delivery delays due to improperly prepared files.
• Duplicate orders by the customer.
• Incorrect file layout for folding, scoring, hole drilling, die cutting or other custom services.

Shipping and Delivery

• All orders will be shipped to your business address unless you provide us a different address.
• You will be responsible for an extra shipping cost to resend.
• Incorrect shipping address, undeliverable packages/3rd delivery attempts, or other errors created by you. You will need to pay for an extra shipping cost to resend.
• Damage to the products arising after delivery to you.
• Satisfaction guarantee does not apply to shipping claims. We might reprint orders damaged or lost by shipping carrier.
• You will have to return the original products before we can reprint your order.
• We are not responsible for any damages or claims incurred by you or your business caused by receiving printed materials which are defective or incomplete or which you receive later than the estimated delivery date.

You will earn points with every order with us on wocprint.com.

Simple enter your email or phone number (that you have used when placing order with us) and check your available points!

With every $1 you spend, you will get 1 point. You get $5 coupon on every 200 points.